Privacy Statement

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Who are we?

Tinzo B.V.
Bouwkamp 12, 6576 JX Ooij
Chamber of Commerce number: 97074950
Email: info@tinzo.nl

Personal data that we collect

Tinzo processes your personal data because you use our services and/or because you provide this information to us yourself. Below you will find an

overview of the personal data we process:


  • Account and contact details: Your first name (and possibly last name) and your email address.

  • Demographic data: Your gender and the age category you fall into, as provided during onboarding.

  • Health and wellness data: Information about the duration and nature of your complaints (medical history), and the responses, goals, and scores you actively fill in the app (such as your baseline measurement for grip, anxiety, and sleep). This data is crucial for shaping your personal Tinzo journey.

  • Purchase and subscription data: The active status of your subscription.

  • Technical and usage data: Data about your activities and progress within the app and on our website, and the type of device you use. This helps us improve the app (anonymously) and fix bugs.

  • Correspondence: All other personal data that you actively provide to us, for example, when you send us an email with a question or feedback.

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data about website visitors who are younger than 16 years old, unless they have permission from

parents or guardians. However, we cannot verify whether a visitor is over 16. We therefore advise parents to be involved in their children's online activities

to prevent data about children from being collected without parental consent. If you believe that we have collected personal data about a minor without that consent, please contact us at info@tinzo.nl, and we will remove

this information.

Tinzo processes your personal data for the following purposes:

  • Creating an account

  • Processing payments

  • Sending newsletters or promotions

  • Being able to call or email you if necessary for our services

  • Informing you about changes to services and products

  • Analyzing behavior on the website to improve it and tailor the offerings to your preferences

  • Complying with legal obligations (such as tax legislation)

The bases for these processes are: execution of the agreement, consent, legitimate interest, and legal obligation.

Automated decision-making

Tinzo makes no decisions based on automated processing that may have (significant) consequences for individuals. There is therefore no profiling or automated rejections without human intervention.

How long we retain personal data

Data type

Retention period

Reason

User account details

As long as the account is active + 6 months

For support

Billing and payment information

7 years

Legal retention obligation

Contact forms / emails

Max. 1 year

Customer contact and support

Data type

Retention period

Reason

User account details

As long as the account is active + 6 months

For support and completion

Billing and payment information

7 years

Legal retention obligation Tax Authority

Contact forms / emails

Max. 1 year

Customer contact and support

Sharing personal data with third parties

Tinzo does not sell your data to third parties and only shares it when necessary for the execution of our agreement or to comply with a legal obligation. We use the following categories of processors:

  • IT service providers (e.g. hosting)

  • Payment service providers

  • Newsletter systems (e.g. Mailchimp or similar)

With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality.

Cookies and similar technologies that we use

Tinzo only uses functional and analytical cookies that do not infringe on your privacy. These cookies are necessary for the website to function properly and to remember your preferences, for example.

You can unsubscribe from cookies by adjusting your browser settings. You can also delete previously stored information via your browser settings.

View, modify or delete data

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw your consent for data processing

  • Object to processing

  • Request the transfer of your data (data portability)

You can exercise these rights through your account settings or by sending an email to info@tinzo.nl.
We will respond within 4 weeks.
Additionally, you can file a complaint with the Data Protection Authority.

How we secure personal data

Tinzo takes appropriate technical and organisational measures to prevent abuse, loss, unauthorised access and unwanted disclosure. Examples of this include:

  • Encrypted connection (SSL)

  • Secure access to accounts

  • Regular software updates

  • Limited access to data for employees

If you still feel that your data is not adequately secured, please contact us at info@tinzo.nl.